Refund policy

Last updated: October 11, 2026

Returns and cancellations

Return eligibility depends on the items in your order.

The only way returns will be considered is when you have not received a product that you purchased.

If this is the case the items must be returned in the same exact condition they were received in, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions.

Your refund will not be considered if the item(s) has been used, damaged, or handled in any way.

You may request a return immediately within 3 days after your item is delivered. After 3 days your request will not be considered. The sooner the better.

Return shipping is free, and we will provide a return label.

You can request cancellation or removal of items from your order for 1 hour after the order is placed.

How to start a return or cancellation

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Contact us before returning an item. State your request and provide quality photos with good lighting. Showing the whole entire product and packaging.

If your return is approved, we will provide you instructions on how and where to send your package to complete your return.

Items sent back without first requesting a return will not be accepted.

To start a cancellation request, contact us.

Issues

Please inspect your order when you receive it and reach out immediately if you received the wrong item.

Exceptions and non-returnable items

Otherwise stating in the begging returns are not accepted at all due to the nature of my products.

Exchanges

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated, after you have returned the package. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at kayscurlyhairbar@gmail.com.